RETURN & EXCHANGE POLICY

At House of Gloop, quality, fit, and customer satisfaction are important to us. We understand that shopping online can sometimes make finding the perfect fit more challenging. We encourage you to carefully review the size chart provided for each item and take your measurements before placing your order.

If you have any questions regarding sizing or fit, please contact us at houseofgloop@gmail.com before placing your order. We will be happy to assist you.

RETURNS

We accept eligible returns within 14 days from the date your order is delivered, as confirmed by the carrier's tracking information.

To be eligible for a return, merchandise must be in its original condition: unworn, unused, unwashed, unaltered, and undamaged, with all original tags and packaging attached or included.

Items showing signs of wear, makeup, stains, perfume, deodorant, alterations, washing, damage, or missing tags may be refused.

House of Gloop reserves the right to inspect all returned merchandise and deny a return if the item does not meet the conditions stated above.

To request a return, please contact us at houseofgloop@gmail.com and include your order number, full name, and reason for the return. Please wait for return instructions before sending any merchandise back to us.

STORE CREDIT

Once your return is received and inspected, we will notify you regarding the status of your return.

If your return is approved, a refund will not be issued to your original payment method. Instead, you will receive store credit for the amount paid for the eligible returned merchandise, after discounts, excluding original shipping charges and any other non-refundable fees.

Store credit may be used toward a future purchase at House of Gloop.

Store credit will only be issued after the returned merchandise has been received, inspected, and approved by House of Gloop.

This store credit policy is subject to any rights or remedies available to consumers under applicable law.

SALE ITEMS & PROMOTIONAL DISCOUNTS

Items purchased on sale are final sale and are not eligible for returns, exchanges, or store credit, except where otherwise required by applicable law.

Using a promotional discount code, including our 10% welcome discount, does not make a regular-priced item final sale. These purchases remain eligible for exchanges or returns under our standard 14-day policy, provided the merchandise meets the return conditions above.

Approved returns are issued as store credit for the amount paid for the eligible merchandise, after discounts. Refunds are not issued to the original payment method, subject to any rights or remedies available under applicable law.

Please carefully review sizing and product details before purchasing any sale item.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us immediately at houseofgloop@gmail.com and include your order number, a description of the issue, and clear photographs of the item and packaging.

Eligible defective, damaged, or incorrectly fulfilled merchandise will be handled in accordance with applicable consumer protection requirements.

RETURN SHIPPING

Customers are responsible for all return shipping costs for eligible returns unless the return is the result of an error by House of Gloop or otherwise required by applicable law.

Original shipping charges are non-refundable and will not be included in the amount issued as store credit, except where otherwise required by applicable law.

We strongly recommend using a trackable shipping service when returning merchandise. House of Gloop is not responsible for return packages that are lost, stolen, or damaged while in transit to us.

Please do not send merchandise back before contacting us and receiving return instructions.

EXCHANGES

If you would like a different size, color, or item, please contact us at houseofgloop@gmail.com.

Exchanges are subject to product availability and approval. If a direct exchange is not available, an approved return may be issued as store credit, which can then be used toward a new purchase.

QUESTIONS?

We want you to feel confident when shopping with House of Gloop. If you have any questions regarding sizing, a product, or our Return & Exchange Policy, please contact us before placing your order.

House of Gloop
houseofgloop@gmail.com