IN-STORE PURCHASE & TAILORING POLICY

At House of Gloop, quality, fit, and attentive service are important to us. Please review the following policies for purchases made at our physical boutique and for tailoring services.

Online purchases are governed by our separate Online Return & Exchange Policy.

RETURNS & EXCHANGES

Eligible returns and exchanges must be completed within seven (7) days of the purchase date.

To qualify, merchandise must be unworn, in its original condition, and have its original product tags attached.

STORE CREDIT

We do not offer monetary refunds. Eligible returns will be issued exclusively as store credit, valid for one (1) year from the date of issuance.

FINAL SALE

The following items are final sale and are not eligible for returns, exchanges, or store credit:

  • All sale items.
  • Evening gowns.
  • Special orders.
  • Sparkle and sequin dresses.

Please review your selection and fit carefully before completing your purchase.

TAILORING PAYMENTS

Tailoring and alteration services require full payment or a deposit of 50% of the service cost, according to the terms agreed upon when the service is requested.

No garment will be released until the outstanding balance has been paid in full.

FITTING & ADJUSTMENTS

The garment and requested alterations must be reviewed with the client during the fitting.

If an error attributable to House of Gloop is identified, it will be corrected at no additional cost.

Additional changes requested by the client beyond the previously agreed fit may result in additional charges.

TRY-ON AT PICKUP

All tailored garments must be tried on at pickup to confirm the fit and completion of the requested alterations.

After the garment has been collected, the client has 72 hours to notify House of Gloop of any issue related to the tailoring service performed.

TAILORING REFUNDS

All payments for tailoring and alteration services are final. No monetary refunds or store credit are offered for these services.

QUESTIONS?

If you have questions about an in-store purchase or tailoring service, please speak with our team or contact us at houseofgloop@gmail.com.

Thank you for trusting House of Gloop with your wardrobe and allowing us to care for every detail.